FAQs
HOW CAN I CONTACT FORGEVIEW?
You can email us at INFO@SHOPFORGEON.COM. Our customer support team is here to help with any questions or concerns.
DO YOU SHIP WORLDWIDE?
YES! We ship to MOST COUNTRIES, so you can enjoy ForgeView products wherever you are.
WHERE DO YOU SHIP FROM?
We ship from our GLOBAL WAREHOUSE. Once your order is processed, you'll receive a TRACKING EMAIL with your order details
HOW DO I TRACK MY ORDER?
After your order ships, you'll receive a TRACKING LINK via email. Click it to follow your package in REAL TIME.
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed quickly. Please request any changes or cancellations within 12 HOURS of purchase by emailing INFO@SHOPFORGEON.COM
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept MAJOR CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS) and PAYPAL
WHEN WILL MY ORDER BE PROCESSED?
Orders are typically processed within 2–3 BUSINESS DAYS (excluding weekends and holidays). You’ll receive a TRACKING NUMBER once your order ships.
HOW LONG DOES DELIVERY TAKE?
Most orders arrive within 2–4 WEEKS. Delivery times may vary due to high demand or customs processing.
WILL I BE CHARGED CUSTOMS OR TAXES?
Your local customs office may charge IMPORT DUTIES OR TAXES based on your country's regulations. ForgeView is not responsible for these fees.
WHAT IF I DON’T RECEIVE MY ORDER?
If you haven’t received your order within 30 DAYS of dispatch, contact us at [EMAIL PROTECTED]. You may be eligible for a FULL REFUND or replacement.
WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?
If your product arrives damaged or defective, email us at INFO@SHOPFORGEON.COM with photos of the issue. We will arrange a REPLACEMENT OR REFUND.
HOW DO I RETURN AN ITEM?
Email INFO@SHOPFORGEON.COM with your order number and the reason for return to receive HASSLE-FREE RETURN instructions.
WHO/WHAT IS TURZX?
TURING/TURZX is our TRUSTED MANUFACTURING PARTNER. Some packaging displays the Turing name, but every ForgeView product meets our high standards for quality and performance.